We are a Secondary PSAP (Public Service Answering Point)
providing 911 emergency call processing and dispatching
services to emergency service agencies within Harris County,
Texas. The call volume within the
Communications Center grows each year, with last years call
volume
totaling approximately 41,000 calls.
This call
volume is managed by experienced EMD Dispatchers and EMD
Calltakers.
Our staff of 18
employees
have
a wide range of experience and
years of service. With each employee having different
backgrounds working with Fire, EMS and Law Enforcement
organizations, this has given us the
ability to
centralize the various emergency services
within
one facility.
By
facilitating these services into one location, we are able to
expedite the protocol process for Automatic and
Mutual aid,
thereby contributing a major part to the overall reduction of response times.
Calls
processed and dispatched are documented and tracked within the
CAD (Computer Aided Dispatch)
system. Utilizing such technologies within the wireless and wi-fi arena, Field personnel can
access and view incident locations,
incident data, and
prior call information.
Having the capabilities to transmit, receive and patch an
array of UHF, VHF
and 800 MHz radio frequencies,
we are
able to
communicate with numerous agencies and assist in the overall
interoperability solution. In an
continued effort to improve
interoperability operations abroad, additional equipment has
been purchased to communicate with neighboring county agencies.
The success and progress of centralizing communications can be directly related
to a vision, hard work and
most importantly, a staff of
personnel whom desire to serve our agencies and the
communities in which they
serve.